+1 408 758 5757

Frequently Asked Questions

Migration FAQ


 

What Do You Need to Start Migrating My Site(s)?

The actual migration process may take as little as 30 minutes. If it’s a large eCommerce site we’re moving, it can take well over 2 hours. We will ask a few things before we begin:

  1. Your previous host’s control panel username and login
    (recommended)
  2. Your WordPress administrative username and login
    (required)
  3. DNS provider access to update your zone file records*
  4. What time of day you want us to start (see next question)

*We can update your DNS records as a courtesy, though you are invited to change them on your own if you know how. Alternatively, you may ask your DNS provider to update the zone file records for you. Instructions for record updates can be found in your activation email.

How Long Should I Wait for the Migration?

As stated above, most migrations only take around 30 minutes to complete. Even after you provide all the required info, there may be a short wait before we get to your migration.  The wait time will depend on a few factors, like the number of support requests we receive that particular day, and how many customers are in front of you.

Migrations are treated on a first-come first-serve basis by our support teammates. You may also schedule your WordPress migration to occur at a time convenient for you, i.e. very early mornings or weekends.

Does Migrating Change My WordPress Site?

No. We are only moving it to FissionBlue servers. Your pictures, content, & your settings stay the same. If the migration requires us to change something, like updating WordPress, we will notify you and attempt to make a backup beforehand.

I need more WordPress migrations. Can you help?

Absolutely! Extra WordPress migrations to (and from) our servers are $35 flat per site. This is especially useful for web agencies who develop sites on our servers and then hand them over to clients afterwards. Keep in mind that we’ll need extra info from you to ensure a smooth transition (especially if moving a site away from our servers).

As a rule of thumb, we require control panel access from the other host, WordPress site admin access, and access to your name servers (DNS) unless you’ll modify the records yourself.

Please note that we don’t migrate emails or email providers and won’t modify MX records.

Does FissionBlue Have Name Servers (DNS)? Can You Edit My Records?

Most registrars such as GoDaddy, BlueHost, and Namecheap include a free DNS service, which is suitable if you manage your own records. We can add or edit your DNS as a courtesy after activating a hosting plan.

Reach out to [email protected] with your registrar login info and we’ll do the rest! You may change your password after we’re done—we’ll no longer need it.

Agency FAQ


 

I'm an Agency. Why FissionBlue Hosting?

As a digital agency, the biggest benefit to you while using FissionBlue is hosting your own customers. You may provide them with your own premium hosting services or maintenance plans. The monthly cost of your hosting is fixed, and you can charge your clients your own maintenance packages, resulting in new streams of (near) passive revenue.

Your agency is provided with tools to manage your clients’ WordPress sites and access. We are eager to provide your agency with the incredible support we’ve developed a reputation for. Keep in mind however, your agency must provide support for your own clients in some capacity—we will not be able to assist anyone other than the account holder.

Control Panel FAQ


 

How Do I Login to the Control Panel?

Your Control Panel login info is emailed to you after activating your hosting plan for the first time. Please note your Control Panel login info may differ from the Billing System login info. Though they are linked, they are separate systems.

Log into your Billing System account, find the “Services” module, and click on the plan you wish to view the access details for.

We are also able to resend/reset your Control Panel login info at your request. Just send an email to [email protected] to let us help.

What Are the Key Features of Plesk Onyx?

We chose Plesk Onyx as our Control Panel vendor because of its powerful features, such as:

  • Easy website backup scheduling and restoration processes
  • Free, native Let’s Encrypt SSL integration and automatic certificate renewals
  • Web based file manager, making traditional FTP access optional rather than required
  • WordPress hardening, cloning, & updating via WordPress Toolkit. Click here to read the full documentation.
Do You Support WordPress Multisite?

You are welcome to configure your WordPress site to run in Multisite mode. We must caution, however, that we won’t be able to provide support related to your WordPress installation(s) or .htaccess file if you are running your website in multisite mode. The most we can do is restore your WordPress site back to its initial configuration on the primary URL.

Hosting FAQ


 

I Just Signed Up for FissionBlue Hosting—Now What?

Welcome and thank you for signing up! Your control panel login info will automatically be emailed to the address you used to join. Now, to get your site up and running! The next steps will depend on whether you are migrating an existing website or creating a brand new site.

If you are migrating an existing site, you must have a few things ready:

  • Your previous host’s control panel username and login
    (recommended)
  • Your WordPress administrative username and login
    (required)

Once your site is successfully migrated, you must update your name server (DNS) records. This will point your domain name (.com, .org, .net, et cetera) to your new hosting plan with us.

If you want to create a brand new site, you can proceed straightaway to updating your DNS records.

After you update your DNS records, your website will be live, typically within 15 minutes (though in certain cases it may take up to 48 hours).

What is a Managed Host and Why is It Better?

In addition to providing premium WordPress management features through the control panel, FissionBlue managed hosting servers allocate and reserve resources you’ll need to run your website. Each website has its own storage, CPU power, and RAM, running completely insulated from its neighbors.

Picture a 5 star hotel where each guest has their own penthouse, water supply, air conditioning, and private view of the city skyline. Now let’s apply the same analogy to traditional shared hosting: You have a budget hotel where all guests use public showers, aren’t allowed to change the temperature, and share a common patio to view the skyline. If one guest turns on the lights, dries their hair, watches TV, brews a cup of coffee, all while heating their breakfast in the microwave, the other guests have no electricity.

What Performance Gains Can I Expect with FissionBlue?

You can expect your WordPress site to load about 2 times faster* on average, without any changes to the site itself. If your website is well optimized or you plan to revamp it significantly, the pagespeed gains you experience will be even more dramatic.

*FissionBlue Sapphire Shared when compared to GoDaddy cPanel plan with WordPress 4.9.8 on PHP 7.2 & Namecheap cPanel plan with WordPress 4.9.8 on PHP 7.2. Reasonable steps were taken to ensure GoDaddy & Namecheap environments were as close as possible to FissionBlue’s servers.

Can I Upgrade or Downgrade My Hosting?

If you are a current Alpha, Beta, or Gamma Class customer, you may freely upgrade or downgrade between the three plans as you see fit. Please note the Sapphire Class supports only one website and is not interchangeable with other plans.

If you wish to add more sites, or create a combination not provided, you may mix and match more than one plan.

Does FissionBlue Managed Hosting Include Email?

No, and here’s why. Successfully running an email server involves a lot of intricate steps, e.g. TLS encryption, SPF, DKIM, DMARC, spam filters, white-listing, and more. We’ve chosen to focus specifically on what we’re best at—hosting your WordPress websites.

FissionBlue hosting is unable to provide support related to email. Instead we recommend using a reputable provider, such as Gsuite, Zoho, or Outlook 365.

I Need an Email Provider. Who Do You Recommend?

Zoho Cloud Software is a powerful yet highly affordable approach to email, storage, collaboration, and more. Besides packing many of the key features as G Suite and Office, Zoho also provides CRM and Accounting tools, making it a real contender in the small & medium business space. They even have a free plan for starting out.

G Suite by Google Cloud grants you the premium versions of Gmail, Drive, etc., but under your own domain name. Super Admins are given exacting control over their users. They may change permissions settings and fine tune hundreds more if they so choose. FissionBlue Creative uses G Suite.

Office 365 for Business offers a few flavors, from business-class email to the full suite of Microsoft Office products. If your business relies on Outlook, Word, Excel, and the rest of Microsoft’s product family, this should be an easy decision.

There are perhaps dozens of worthy email providers besides these two that you may discover with research. The size of your team, the features you need, and your budget, will all help determine which provider you move forward with.

Contact & Billing FAQ


 

Who Do I Contact if I Need Help?

We have numerous channels open for you to reach out. If you have a general question or a sales question, you may use [email protected] or call us at (408) 758-5757.

If you are an existing customer and need our support, you may submit a ticket here or by emailing [email protected] or start a live chat via the blue button in the bottom right corner of our site.

You may view current and previous tickets via the Billing System. Note that you must be logged in to view tickets.

How do I Change My Payment Info?

The Billing System is accessed by logging into login.fissionblue.com. You may update payment info under My Account > Payment Methods. If you have any difficulties or concerns, please feel free to reach out to us at [email protected] to get help.

How do I Change or Cancel my Hosting?

The Billing Dashboard is accessed by logging into our site. You may suspend or cancel your web hosting by navigating to My Account > Products/Services. If you choose to suspend or cancel, we ask that you also confirm with us at [email protected] or at [email protected] via your account email address.

I Can't Login to the Billing System

Not to worry, it happens! You may reset your password here. Keep in mind that too many failed logins or password resets will lock your account (usually 5). If you still need help or get locked out, shoot us an email at [email protected] to get help. You may be asked to verify your account details before we can assist you.