Frequently Asked Questions

Migration FAQ


 

Can I Migrate More Sites than What's Included?

Yes, in most cases! The Gold and Platinum Classes include 5 and 10 free migrations, respectively. You may migrate extra sites to your VPS or have us migrate them for you at $20 per site. Note that the Gold Class has a limit of 30 sites, while the Platinum Class does not have a limit.

*Please note the Iron Class supports only one website. If you wish to add more sites, you must first upgrade to Gold Class or above.

How Long Do Migrations Take? What Do You Need to Start Migrating My Sites?

The actual migration process may take as little as 30 minutes. If it’s a larger site we’re moving, it may take up to 2 hours. We may ask a few things before we begin:

  1. Admin access to your WordPress site
  2. FTP or Control Panel Access to your old host
  3. DNS zone file access to update your records*
  4. When you’d like us to start (see next question)

*We may update your DNS records as a courtesy, though you are invited to change them on your own if you know how. Alternatively, you may ask your DNS provider to update the zone file records for you.

How Long Should I Wait for the Migration?

As stated above, most migrations only take around 30 minutes to complete. Even after you provide all the required info, there may be a short wait before we get to your migration.  The wait time will depend on a few things, like the number of support tickets we receive that particular day. Migrations are treated on a first-come first-serve basis by our support teammates.

You may also schedule your WordPress migration to occur at a time convenient for you, i.e. early mornings or weekends.

Does Migrating Change My WordPress Site?

No. We are only moving it to FissionBlue servers. Your pictures, content, & your settings stay the same. If the migration requires us to change something, like updating WordPress, we will notify you and attempt to make a backup beforehand.

Contact & Billing FAQ


 

Who Do I Contact if I Need Help?

We have numerous channels open for you to reach out. If you have a general question or a sales question, you may use contactus@fissionblue.com or call us at (408)758-5757.

If you are an existing customer and need our support, you may submit a ticket by emailing support@fissionblue.com or via the blue Lifesaver in the bottom right corner of our site. You may view current and previous tickets via the Billing Dashboard. Note that you must be logged in to view.

How do I Change or Cancel my Hosting?

The Billing Dashboard is accessed by logging into our site. You may suspend or cancel your web hosting by navigating to My Account > Subscriptions. If you choose to suspend or cancel, we ask that you also notify us at orders@fissionblue.com or at support@fissionblue.com via your account email address.

How do I Change My Payment Info?

The Billing Dashboard is accessed by logging into our site. You may update payment info under My Account > Payment Methods. If you have any difficulties or concerns, please feel free to reach out to us at support@fissionblue.com to get help.

I Can't Login to the Billing Dashboard

Not to worry, it happens! You may reset your password here. Keep in mind that too many failed logins or password resets will lock your account. If you still need help or get locked out, shoot us an email at support@fissionblue.com to get help. You may be asked to verify your account details before we can assist you.

General Hosting FAQ


 

What is a VPS Host and Why is It Better?

A virtual private server, or VPS for short, is a self-contained computer that runs within a “parent” computer, called a hypervisor. A hypervisor may contain several VPS instances, each running independently and with their own resources. Picture a 5 star hotel where each guest gets their own penthouse, their own water supply, their own air conditioning, and their own view of the city skyline.

Now let’s apply the same analogy to shared hosting. Imagine a budget hotel where all guests must use public showers, are not allowed to change the temperature, and share a common patio to view the skyline. If one guest turns on all the lights, dries their hair, watches TV, brews a cup of coffee, all while heating their breakfast in the microwave, the other guests have no electricity.

What is the Difference Between Managed VPS & Unmanaged?

An unmanaged (sometimes called self-managed) VPS grants you the same power and resources as its managed flavor. The main difference being that you are responsible for installing your OS and any software programs you want, and then keeping them up to date. This is a fantastic, economical solution for techies and those who are comfortable using the command line interface (CLI). A few respected self-managed VPS hosting providers are Digital Ocean, Linode, and Vultr.

For the rest of us who either know their limits or perhaps value their time elsewhere, a managed VPS hosting provider is the perfect solution. A managed VPS host installs the operating system, installs all the software & keeps it up to date, and provides a point of contact for any troubleshooting & support requests you have.

Why Does FissonBlue Offer Shared Hosting?

A new startup or business owner will have difficulty benefiting from paying $30 each month for a new website. Having no traffic or revenue yet compounds this.

FissionBlue Sapphire Shared hosting fills this gap by allowing a handful of WordPress sites to co-opt or “share” a high performance Managed VPS. Sapphire Shared is the economical way to harness the power of a VPS and avoid some costs while launching a business.

 

Does FissionBlue Managed Hosting Include Email?

Not exactly, and here’s why. Successfully running an email server involves a lot of intricate steps (SPF, DKIM, DMARC, spam filters, white-listing, and more) and we’ve chosen to focus specifically on what we’re best at: hosting websites!

So why say “not exactly?” Glad you’re paying attention! When you select the Iron Class or above, your Managed VPS comes with email server software built in. You are welcome to use this email server, though you do so at your own risk. FissionBlue hosting is unable to provide support related to email.

I Want to Use an Email Provider. Who Do You Recommend?

G Suite by Google Cloud grants you the premium versions of Gmail, Drive, etc., but under your own domain name. Super Admins are given exacting control over their users. They may change permissions settings and fine tune hundreds more if they so choose. FissionBlue Creative uses G Suite.

Office 365 for Business offers a few flavors, from business-class email to the full suite of Microsoft Office products. If your business relies on Outlook, Word, Excel, and the rest of Microsoft’s product family, this should be an easy decision.

There are perhaps dozens of worthy email providers besides these two that you may discover with research. The size of your team, the features you need, and your budget, will all help determine which provider you move forward with.

I'm an Agency. Why FissionBlue Hosting?

As a digital agency, the biggest benefit to you while using FissionBlue is hosting your own customers. You may provide them with your own premium hosting services and charge them whatever you desire. The monthly cost of your hosting is fixed, allowing you to build new streams of passive revenue.

Your agency is provided with tools to manage your clients’ WordPress sites, access, and impose storage & bandwidth limits, if desired. You may have the Control Panel branded with your own company logo, for a seamless experience and added legitimacy.

We are eager to provide your agency with the incredible support we’ve developed a reputation for! Keep in mind, your agency must provide support for your clients in some capacity.

Control Panel FAQ


 

How Do I Login to the Control Panel?

Your Control Panel login info is emailed to you after activating your hosting plan for the first time. Please note your Control Panel login info may differ from the Billing Dashboard login info. This is because they are currently separate systems.  We are happy to resend your Control Panel login info and/or assist with resetting your password. Just send an email to support@fissionblue.com to let us help.

We have plans to integrate both the Billing Dashboard and Control Panel systems more tightly in the near future. We will send out periodic notifications as we add improvements & cool new features, just like this one.

What Are the Key Features of Plesk Onyx?

We chose Plesk Onyx as our Control Panel vendor because of its powerful features, such as:

  • Easy website backup scheduling and restoration processes
  • Free, native Let’s Encrypt SSL integration and automatic certificate renewals
  • Web based file manager, making traditional FTP access optional rather than required
  • WordPress hardening, cloning, & updating via WordPress Toolkit. Click here to read the full documentation.